Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how mykadslot ("mykadslot", "we", "us", "our") collects, processes, stores, and discloses personal data obtained from users ("Player", "User", "you") of the online gaming platform accessible at mykadslot.cam (the "Platform") and any related services provided by mykadslot.

mykadslot operates as an online casino and sports betting platform serving players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. Given the nature of our services, we are required to collect and process certain categories of personal data in order to fulfil our contractual obligations to you, comply with our legal and regulatory requirements, and deliver a safe, fair, and personalised gaming experience.

By registering an account on the Platform or by continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy.

2. Definitions

For the purpose of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, and erasure.
• "Data Subject" means the natural person to whom the personal data relates — in the context of this Policy, the registered Player or site visitor.
• "Sensitive Personal Data" means personal data relating to health, financial account details, identification documents, and other categories of data requiring heightened protection.
• "Third Party" means any entity other than mykadslot and the Data Subject, including service providers, payment processors, and regulatory authorities.
• "Cookies" means small data files placed on your device when you access the Platform, used to recognise your browser and remember preferences or session information.

3. Data We Collect

mykadslot collects personal data that you provide directly, data generated through your use of the Platform, and data we receive from third-party service providers. The categories of data we collect include the following:

4. How We Collect Personal Data

mykadslot collects personal data through the following means:

• Direct provision: Data you submit when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically as you interact with the Platform through cookies, log files, and session tracking technologies;
• Third-party sources: Data received from payment processors (e.g., Maybank, CIMB, Touch 'n Go eWallet, DuitNow), identity verification providers, fraud prevention services, and marketing partners where you have consented to such sharing;
• Publicly available sources: Information available from public records or databases where relevant to fraud prevention or regulatory compliance obligations.

5. Data Processing Purposes

mykadslot processes your personal data for the following clearly defined purposes. We do not process personal data in a manner that is incompatible with these stated purposes.

• Account registration and management: To create and maintain your player account, verify your identity, and manage your account settings and preferences;
• Service delivery: To provide access to games, process bets and payouts, apply bonuses, and operate the Platform generally;
• Payment processing: To facilitate deposits and withdrawals via Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank;
• KYC and identity verification: To verify your age (21+ requirement), identity, and payment method ownership as required for compliance and fraud prevention;
• Regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and data protection legislation;
• Responsible gambling: To monitor gaming behaviour, apply deposit limits and self-exclusion requests, and identify signs of problem gambling in order to protect player welfare;
• Customer support: To respond to queries, complaints, and dispute submissions via live chat, email, and other support channels;
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited activities;
• Marketing communications: To send you promotions, bonus offers, and platform updates where you have provided consent or where we have a legitimate interest in doing so, subject to your right to opt out at any time;
• Platform improvement: To analyse usage patterns, test new features, and improve the overall player experience.

6. Legal Basis for Processing

mykadslot processes your personal data on the following legal grounds as applicable to each processing activity:

• Contractual necessity: Processing required to perform our contract with you — including account registration, game access, payment processing, and KYC — is conducted on the basis that it is necessary for the performance of the contract between you and mykadslot;
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, age verification requirements, and data protection law;
• Legitimate interests: Processing conducted in pursuit of mykadslot's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights;
• Consent: Processing of your data for marketing communications and non-essential cookies, where your prior consent has been obtained and is documented. You may withdraw consent at any time by contacting our support team.

7. Data Sharing and Disclosure

mykadslot does not sell your personal data to third parties. We share personal data only in the following limited circumstances and with appropriate safeguards in place:

7.1 Service Providers

We share data with trusted third-party service providers who process data on our behalf and under our instruction, including payment processors (Maybank, CIMB, Public Bank, Touch 'n Go eWallet, DuitNow), identity verification providers, game content suppliers, cloud hosting providers, customer support platform providers, and fraud detection services. All service providers are bound by data processing agreements requiring them to process data only as instructed by mykadslot and to maintain appropriate security standards.

7.2 Regulatory and Law Enforcement Authorities

mykadslot may disclose personal data to regulatory authorities, law enforcement agencies, or other governmental bodies where required to do so by applicable law or where we reasonably believe such disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of mykadslot's business, personal data held by mykadslot may be transferred to the acquiring entity as part of the transaction. We will notify affected Players in advance where required by applicable law.

7.4 Responsible Gambling Partners

Where a Player exercises their right to self-exclude or requests referral to a support service, limited identifying data may be shared with responsible gambling support organisations as necessary to give effect to the exclusion or referral request.

8. Data Retention

mykadslot retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active account data: Retained for the duration of the active account relationship plus a minimum of five (5) years following account closure, in accordance with AML and financial record-keeping obligations;
• KYC and identity documents: Retained for a minimum of five (5) years following the conclusion of the customer relationship or the date of last transaction, whichever is later;
• Transaction and wagering records: Retained for a minimum of five (5) years in accordance with applicable financial services and AML legislation;
• Marketing and communication data: Retained until you withdraw consent or for a maximum of three (3) years from last active engagement, whichever comes first;
• Support and complaint records: Retained for a minimum of three (3) years to facilitate dispute resolution and service quality review.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with mykadslot's internal data destruction procedures.

9. Cookies and Tracking Technologies

mykadslot uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that allow us to recognise your browser, maintain your session, remember your preferences, and analyse Platform usage.

The following categories of cookies are used on the Platform:

• Strictly necessary cookies: Required for the Platform to function, including session management and security tokens. These cannot be disabled without affecting your ability to use the Platform;
• Functional cookies: Remember your preferences such as language settings, display preferences, and previously entered form data to improve your experience;
• Analytical cookies: Collect aggregated data about how Players use the Platform, enabling us to identify technical issues and improve performance. Data collected through analytical cookies is anonymised where possible;
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of our marketing activities. Marketing cookies are only placed where you have provided consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of the Platform.

10. Data Security

mykadslot implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Password hashing using industry-standard algorithms — your plaintext password is never stored;
• Segregated storage of player funds and personal data within secure, access-controlled environments;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular security audits, penetration testing, and vulnerability assessments of Platform infrastructure;
• Incident response procedures to identify, contain, and report data security breaches in a timely manner.

Notwithstanding these measures, no data transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own account credentials and for notifying mykadslot promptly if you suspect any unauthorised access to your account.

11. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by mykadslot. To exercise any of these rights, please contact us using the details set out in Section 14 of this Policy.

• Right of access: You have the right to request a copy of the personal data mykadslot holds about you, together with information about how it is processed;
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data held by mykadslot;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restrict processing: You may request that mykadslot limits its processing of your personal data in certain circumstances, for example where you contest the accuracy of the data;
• Right to data portability: Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes at any time, with immediate effect;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

mykadslot will respond to valid data rights requests within 30 calendar days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days with prior notification. We may be required to verify your identity before processing a data rights request.

12. Children's Privacy

mykadslot's Platform and Services are strictly intended for persons aged 21 years and above. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under the age of 21, we will immediately close the relevant account, void any associated wagers, return deposits to their source where technically feasible, and permanently delete the associated personal data.

If you believe that mykadslot may have inadvertently collected personal data relating to a person under 21 years of age, please contact us immediately using the details in Section 14.

13. Amendments to This Policy

mykadslot reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the nature of our Services. Where amendments are material, we will provide notice to registered Players via their registered email address or through a prominent notification on the Platform prior to the changes taking effect.

The date of the most recent revision is shown at the top of this page. Continued use of the Platform following the effective date of any amendment shall constitute acceptance of the revised Policy. If you do not agree to the amended Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or mykadslot's handling of your personal data, please contact our Data Protection team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the mykadslot Platform
• Email: [email protected] — please mark the subject line "Privacy Request" for prioritised routing (response within 24 hours)

We are committed to addressing all privacy-related queries professionally and within the timeframes prescribed by applicable law. For concerns relating to responsible gambling or account self-exclusion, please visit our Responsible Gambling page.